We accept returns and exchanges only for items purchased on ShizenRemedies.com.

• Reactions to Products: If you have a reaction to a product, you can request a refund or exchange.
• Damaged or Incorrect Items: If your item arrives damaged, defective, or incorrect, we will provide a full refund or exchange, including return postage.
• Returns Process:
  • Contact us at 01483 674067 (UK) or shizenremedies@gmail.com before returning an item.
  • Items must be returned within 14 days of receipt with the original proof of purchase.
  • Customers are responsible for return shipping costs (unless the item is damaged, defective, or incorrect).
  • Keep your postal receipt until your return is confirmed.

We aim to process returns within 5 business days and issue refunds in the original form of payment.